Get support
In the app
Settings → About & support → Support Center creates a guided support ticket:
- Choose a category and urgency.
- Add a short summary, what you expected, and what happened.
- Leave Include device context on. It adds the session type, wallet label and device platform, which helps us help you faster. It never includes your keys.
- Send. It opens your email app with the ticket addressed to support.
By email
support@besc.services
What to include
- What you were trying to do, and what happened instead
- The network and the transaction hash, for anything on-chain (copy it from Activity or the transaction screen)
- Screenshots of any error message
We will never ask for your recovery phrase
BESC support will never ask for your recovery phrase, private key or app passcode, or ask you to send funds, connect to a website, or install another app. Anyone who does is a scammer, even if they use our name or logo.
Community and updates
- X / Twitter: @bescllc
- Website: bescfinancial.com
- BESC Hyperchain docs: explorer2.beschyperchain.com/docs